This Manual is written to support learners taking the Level 2 Award for Working as a Door Supervisor within the Private Security Industry.

The manual  is divided into 3 modules:

• Module 1 - Working within the private security industry
• Module 2 - Working as a door supervisor
• Module 3 - Conflict management within the private security industry

Module 1

• The Private Security Industry
• Legislation
• Health and safety
• Fire procedures
• Emergencies
• Communication skills and customer service

Module 2

• The role of a door supervisor
• Civil and criminal laws
• Arrest
• Working on a licensed premises
• Searching
• Drugs
• Emergency procedures
• Recording incidents and crime scene preservation

Module 3

• The principles of conflict management
• Recognising, assessing and reducing risk
• Communicating and de-escalation in emotive situations
• Problem solving strategies
• Good practice following conflict