This Manual help support learners  under taking the Level 2 Award for Working as a Security Officer within the Private Security Industry.

Module 1

• The private security industry
• Legislation
• Health and safety
• Fire procedures
• Emergencies
• Communication skills and customer service

Module 2

• The role of a security officer
• The security officer and the law
• Patrolling
• Access and egress
• Searching
• Security technology and systems
• Reporting and record keeping

Module 3

• The principles of conflict management
• Recognising, assessing and reducing risk
• Communicating and de-escalation in emotive situations
• Problem solving strategies
• Good practice following conflict